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RESERVATIONS ARE REQUIRED and can be made online or by calling Ottawa City Rafting at 1.844.688.7238 with VISA/Mastercard or by mail with certified cheque or money order. A 50% deposit is required to confirm your trip reservation with the balance due 30 days in advance of arrival (Ottawa City Rafting will automatically debit your credit card). Reservations within 30 days of your trip require full payment with the reservation. Full refunds are issued only if trip cancellation notice is received more than 30 days prior to the trip date. No refunds or alternate dates will be issued within 30 days of trip date without cancellation insurance. We accept “walk on” business if space is available.

GROUP RATES, DISCOUNTS AND COUPONS You raft free when bringing a group of 10 rafting e.g. a group of 11 has 10 paid spots and 1 free, a group of 22 would have 20 paid spots and 2 free and so on for larger groups. All coupons must be identified at time of booking in order to be eligible for the discount. The coupon will also need to be mailed to Ottawa City Rafting or provided at Reception for the discount to be applied to the account. Our rafts are made for 10 but if your group is 11 or 12 and some don’t mind sitting, in the middle, then your group size can increase.

WAIVER & RELEASE FORM A signed participation agreement is required by all participants before starting the trip. We have a digital signing process. The link in on your reservation as well as you can click here.

CANCELLATIONS BY YOU Full trip refunds are issued only if cancellation notice is received more than 30 days prior to trip date. No trip refunds or alternate trip dates are issued within 30 days of trip without cancellation insurance which must be purchased when reserving and is redeemable only in the event of illness, accident or bereavement and requires medical documentation.

CANCELLATIONS BECAUSE OF WEATHER While it doesn’t happen often, a thunderstorm can delay the trip. As they are fast moving, the delay should not be too long. If the wait is more than an hour and you can’t wait longer, we will provide you with a return voucher. Another weather issue is an east wind too strong to paddle against. Again, we will wait for the wind to subside. If it doesn’t after an hour we will provide a return voucher or a refund as you prefer.

MINIMUM NUMBER OF RAFTERS |It’s rare that we cancel a trip due to low booking numbers, we do require 6 people to run a trip. If we do not reach a booking threshold, we’ll attempt to find an alternate date for our guests. Otherwise a full refund will be issued.

SAFETY AND LIABILITY While no experience is necessary, we insist you be in good health and possess average swimming ability. Minimum age is 5 years and minimum weight is 23 kg (50 lbs) for Ottawa City Rafting. Although we spare no effort to ensure a safe experience, we can assume no responsibility for your safety or loss of personal equipment. In the activities we provide, an element of risk is inherent and beyond human control. A signed liability release is required of all participants and a parent/guardian release for minors (under 18). A copy of our release may be obtained in advance. See above WAIVER & RELEASE FORM.

INCLUDED IN YOUR TRIP All river trips are about 2.5 hours long and include paddle, life jacket, helmet and a friendly, professional guide as well we provide a complimentary drink on the river.

HOW TO DRESS FOR YOUR TRIP We paddle rain or shine and almost never cancel due to weather. We STRONGLY recommend low cut running shoes, shorts or bathing suit. WOOL or SYNTHETIC sweater and NYLON windbreaker. COTTON MAKES YOU COOL AND IS NOT ADVISABLE. We sell inexpensive ponchos, river shoes and quick dry T’s and eyeglass holders. Eyeglasses must be secured.

SECURITY DEPOSIT All rentals require credit card imprint security deposit. We accept Visa, Mastercard and American Express.

KAYAK SCHOOL We have an outstanding Kayak School at our Ottawa Valley Resort. Your course includes helmet, paddle, life jacket , kayak and spray skirt. We offer 2 Day Weekend Clinics and 5 Day Courses Monday through Friday.

ALCOHOL Drinking is not permitted before or during your trip. Anyone who is drinking or appears to be even slightly intoxicated before the trip will be denied participation. Refunds or alternate dates will not be given.

RATES AND POLICIES are subject to change without notice.

VALUABLES are your responsibility and should locked out of sight in your vehicle. Always lock your vehicle and your trip leader will ensure your keys are safeguarded while you are on the river.

Questions: If you have any questions or comments about our personal information practices or about this Privacy Statement, please feel free to send us an email at privacy@ottawacityrafting.com or write us at: Ottawa City Rafting Box 89 Beachburg, Ontario K0J 1C0

Your Privacy: At Ottawa City Rafting, we believe our online visitors have a right to know our practices regarding the information we may collect when you visit our Web site and what type of information is collected. The guidelines contained herein apply only to your visit to the Web site operated by or for Ottawa City Rafting. Sites which are linked to/from this site may have different policies; therefore, please review the privacy policy notices on those sites for details. While Ottawa City Rafting does not generally require that you provide us with personally identifiable information in order to visit and use the Ottawa City Rafting, please note that in order to participate in some activities, it will be necessary for you to provide this information. If you choose not to provide it for those activities, you may not be able to participate in them.

Collection of Information:
For each visitor to the Ottawa City Rafting Web site, the Ottawa City Rafting Web server automatically recognizes, collects and/or stores information such as the visitor’s IP address/Domain name combination and any referring sites Ottawa City Rafting may use several technologies to accomplish this. An example of such a technology is cookies. When you visit the Ottawa City Rafting Web site or advertisements appearing thereon, or use one or more of the Ottawa City Rafting Web site services, we may use an industry-wide technology called “cookies” which stores certain information on your computer and which will allow us to customize your experience to better match your interests and preferences or to simply facilitate your signing in to use the services. Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies, we may not be able to restore any preferences or customization settings you previously specified and our ability to personalize your online experience will be limited. Please refer to your browser instructions or “help” screen to learn more about these functions. Ottawa City Rafting may ask you to provide “personal information”, meaning individually identifiable information such as your email address, name, mailing address, telephone number, social security number, credit card number, or persistent identifier (such as a customer number held in a cookie) which is associated with individually identifiable information, to enable you to participate in contests, to fill out a registration using this site. Ottawa City Rafting may combine the information you provide on our Web site with information we may collect offline from you or from third parties so that we can more effectively tailor our site, services and offerings to you. Ottawa City Rafting will not share the personal information you provide on the Ottawa City Rafting Web site with any other parties, except (a) to other affiliated Ottawa City Rafting companies who may want to contact you about products, services or other offerings that may be of interest to you (b) with your consent (see paragraph below), (c) as may be required by law or court order, (d) to persons or companies with Ottawa City Rafting engages to carry out or provide support for the operations of the site or our business, or (e) under exigent circumstances to protect the personal safety or property of our users, the public or Ottawa City Rafting Unless you instruct us otherwise, Ottawa City Rafting may contact you to provide information about products, services, promotions, contests, or other activities or offerings that may be of interest to you. You can instruct us whether or not you wish to be contacted by emailing us your request. With your consent, Ottawa City Rafting may share your personal information with third parties outside of the Ottawa City Rafting group of companies who may want to contact you about products, services or other offerings that may be of interest to you. Each of these companies may have their own privacy policies. Ottawa City Rafting will seek to obtain your consent at the place where the information is collected either by an “opt-out” or “opt-in” method, or by other means (such as an email request). If you consent to receiving communications from any of these third parties, you will need to communicate with them directly if you later decide that you no longer wish to receive their communications. If you wish to withdraw your consent from any further sharing of your personal information with third parties, you may do so by emailing us your request.

Use and Disclosure of Anonymous Aggregated Information Ottawa City Rafting may also collect, aggregate and maintain anonymous information about the visitors to our Web site, such as visitors hobbies, interests, and the like. This data can then be used to tailor Ottawa City Rafting Web site content and advertising to deliver a better experience for our visitors. Ottawa City Rafting may also share such aggregate information about our visitors with advertisers, business partners, sponsors, and other third parties; for example, to inform them about the percentage of male/female visitors or percentage of visitors within a particular age range.

Security: Ottawa City Rafting takes great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures. However, Ottawa City Rafting does not guarantee that unauthorized access will never occur and Ottawa City Rafting will not be responsible for any losses or damages suffered as a result of such unauthorized access.

Consent to Processing: By providing any personal information to the Ottawa City Rafting site, all users, including without limitation users in the member states of the European Union, fully understand and unambiguously consent to the collection and processing of such information in Canada.

Policy Governs Use; Changes to Privacy Policy: The terms of this policy will govern the use and any information collected while it is in place. Ottawa City Rafting reserves the right to change this policy at any time, so please re-visit this page as often as you deem appropriate.